Live Chat & Phone: 7:30am – 7:30pm Mon – Fri
What is happening? A server that hosts the eClass Live! service is experiencing an issue.
Who is affected? All eClass Live! users are affected by this outage.
What is the impact? The affected users will not be able to access the eClass Live! service.
What is the current timeline of the incident?
Start: 2013/03/06 20:30 – IT support analysts discovered a problem with the eClass Live! service.
2013/03/06 20:40 – IT support is currently investigating this issue and will restore the service as soon as possible.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.